2020 On-site Return & Refund Policy
We understand. Things come up, minds change, and we’re ok with that. 2020 On-site supports a 30-day (from delivery) zero questions asked refund policy. (Outside prescriptions are the exception. Please see below.)
Simply contact us and let us know you’d like to return your order and the reason why. It’s important to know that prescription issues or manufacturer defects are eligible for remakes free of charge. We review these on a case-by-case basis and are happy to help.
To make a return, please return your glasses, case, and the additional lenses that were sent in your original order. We will provide a free shipping return via email firstname.lastname@example.org .
You can use your original packaging or your own but please make sure to secure the product and include all of the items originally shipped.
Returns will be credited back to the original payment method. Please allow 3-5 business days from contact for all refunds to appear on your credit or debit statement.
Any and all unopened contact lens purchases can be returned for a full refund up to 12 months from purchase. Opened or used contact lens purchases cannot be refunded. However, prescription issues or manufacturer defects are always eligible for exchanges free of charge so long as you let us know about them within 30 days of delivery.
Like your frames but need a fitting?
No problem. Please contact us to schedule a fitting at a nearby location with a 2020 On-site mobile vision center or contact any local eyewear provider who should be able to help free of charge. If you are for any reason ever charged for fitting services, please submit your receipt to us for a full refund up to $50.
*Outside Prescription Policy
Contact lenses or glasses made with prescriptions written by physicians not associated with 2020 On-site are not subject to the 2020 On-site Return & Refund policy. Since we cannot verify the prescription you received is correct, and thus that the contact lenses or glasses that were made will indeed improve your vision, we cannot provide a satisfaction guarantee.
We promise your product will be made to the specifications provided but 2020 On-site will not issue refunds for unwanted purchases due to incorrect or unwanted prescription.